Refund & Returns Policy
At Azlan Shahzad, we take great pride in the quality of every product we offer. We understand that shopping online requires trust, and we want you to shop with complete confidence.
If you are not entirely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your options and the steps involved.
To be eligible for a return, the following conditions must be met:
Eligible for Return
- Returned within 7 days of delivery
- Item is unused and unworn
- All original tags attached
- Original packaging intact
- Accompanied by proof of purchase
- Item is in resaleable condition
- Faulty, damaged, or wrong item received
Not Eligible for Return
- Items returned after 7 days
- Worn, washed, or altered items
- Tags removed or damaged
- Items without proof of purchase
- Sale or discounted items
- Gift cards or vouchers
- Customised or made-to-order pieces
- Intimates and undergarments (hygiene)
Follow these steps to request a return. Please do not send items back without prior authorisation.
Email us at info@azlanshahzad.com with your order number, item(s) you wish to return, and the reason for your return.
Our team will review your request and respond within 2 business days with a Return Authorisation (RA) number and instructions.
Securely pack the item in its original packaging with all tags attached. Include your RA number and proof of purchase inside the parcel.
Send the parcel to our address: 50-G First Floor, DHA Phase 1 Commercial Market. We recommend using a tracked courier service. Return shipping costs are borne by the customer unless the item is faulty or incorrectly sent.
Once we receive and inspect the item, we will notify you by email and process your refund within 5–7 business days.
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
| Return Type | Refund Method | Processing Time | Status |
|---|---|---|---|
| Faulty / Wrong Item | Original payment method | 3–5 business days | Full Refund |
| Change of Mind | Store credit or original method | 5–7 business days | Eligible |
| Size / Fit Issue | Store credit or exchange | 5–7 business days | Eligible |
| Sale / Discounted Item | — | — | Not Eligible |
| Customised Item | — | — | Not Eligible |
We are happy to exchange items for a different size or colour, subject to stock availability. To request an exchange:
- Contact us within 7 days of receiving your order
- Specify the item you wish to exchange and your preferred size or colour
- Items must meet all return eligibility criteria above
- Exchange shipping costs are shared — we cover outbound delivery for the replacement item
If you receive an item that is faulty, damaged in transit, or not what you ordered, we sincerely apologise and will resolve the matter as a priority.
What to do- Email us at info@azlanshahzad.com within 48 hours of receiving the item
- Attach clear photographs of the fault or damage
- Include your order number and a brief description of the issue
- A full refund to your original payment method
- A free replacement of the same item (subject to availability)
- Store credit to the full value of the item
Our customer care team is here to help. If you have any questions about this policy or your specific order, please reach out and we will get back to you within 2 business days.
- Email: info@azlanshahzad.com
- Phone: 0322 4105850
- Address: 50-G First Floor, DHA Phase 1 Commercial Market
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM
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